Refund policy

We offer a 30-day return policy only in cases where the item arrives damaged, incorrect, or with a manufacturing defect.
Because all our products at MemoryFlick™ are custom-made to order, we do not accept returns or refunds due to a change of mind.

To request a return, contact us within 30 days of delivery at memoriiesbox@gmail.com
Once approved, we will provide return instructions and a shipping label if applicable.

To be eligible for a return:

  • The item must be unused and in the same condition you received it.

  • It must be in its original packaging.

  • Proof of purchase is required.

Return address:
Items sent back without prior approval will not be accepted.

Exceptions (non-returnable items):

  • Personalized products (like the FlickBox with your photos), unless damaged or incorrect.

  • Sale items or gift cards.

European Union Orders:
If your order is shipped to the EU, you may cancel your order within 14 days of receipt, only if the product has not been personalized.

Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us.